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SHIPPING & RETURNS

Shipping Policy

As soon as your order has been placed, we'll send you a notification email. It's important to note that that we make limited print runs based on the volume or orders we receive. We'll let you know when your order is being printed and we'll let you know once it has been shipped.

 

International Orders

International orders from custompsycho.com are charged in Australian dollars (AUD). The exchange rate is determined by international credit-card providers or banks, who may add an additional processing or administration charge. The international credit-card holder is liable for this.

 

Customs policies vary from country to country and international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.

Return & Exchange Policy

We want you to be totally satisfied with your purchase. If you are unhappy for any reason, we will gladly accept the return of the merchandise within 30 days of your receipt of the order. Returned merchandise should be unworn and in its original condition including tags. Customers will be responsible for shipping and handling charges for any returns.

To return merchandise for a refund, please send by registered mail to:

The Custom Psycho Clothing Company
10 Cardinal Ave

Beecroft

NSW 2119

Australia

Please include a copy of your packing list as proof of purchase and make a note of the reason for your return. Please allow 10 working days from the receipt of your return, you will be advised by email when your refund has been processed. Refunds will be processed in the same manner as payments so if, for example, you paid by Mastercard you will receive a refund on your Mastercard.

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